Wayfare Mobile RV Repair (“Wayfare Mobile RV Repair,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you contact us, request RV repair or maintenance services, use our website or online forms, or communicate with us by phone, email, or text message.

Information We Collect

We may collect information that you provide to us, including:

Name
Mailing or service address
Phone number
Email address
RV information, including make, model, year, VIN, and warranty information
Service requests and descriptions of RV problems
Photographs or other information submitted in connection with a service request
Appointment and service history
Estimates, invoices, and payment-related information
Communications you send to us by text message, email, online form, or other means

We may also maintain records relating to services we perform for you and our communications with you.

How We Use Your Information

We may use your information to:

Respond to service inquiries and requests
Schedule and manage appointments
Provide RV repair, maintenance, diagnostic, and related services
Prepare and send estimates, invoices, receipts, and service information
Communicate about appointments, scheduling, technician arrival times, service status, parts, estimates, invoices, and other matters related to your service
Provide customer support
Maintain service and customer records
Improve our business operations and customer service
Comply with legal, regulatory, accounting, or business requirements

Text Messaging and SMS

If you provide your mobile phone number and consent to receive text messages from Wayfare Mobile RV Repair, we may send you text messages related to your interactions with us. These may include appointment confirmations and reminders, scheduling messages, technician or service updates, estimates, invoices, payment information, customer-service communications, and other information related to your requested services.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message from us. After opting out, you may receive a confirmation message and will no longer receive text messages unless you subsequently provide consent again.

For assistance with text messaging, reply HELP or contact Wayfare Mobile RV Repair using the contact information below.

Consent to receive text messages is not a condition of purchasing our services.

Mobile Information and Text Messaging Data

We do not sell or rent your mobile phone number or text-message consent information to third parties.

We do not share mobile information, including phone numbers and SMS consent or opt-in information, with third parties for their own marketing or promotional purposes.

We may disclose information to service providers that assist us in providing communications and business services, such as our customer-management, scheduling, payment-processing, telecommunications, or messaging providers, when necessary to provide services on our behalf.

How We Share Information

We may share information with service providers or business partners when reasonably necessary to operate our business and provide requested services. These may include providers that assist with:

Scheduling and customer management
Text and email communications
Payment processing
Accounting
Website and form services
Parts, warranty, or service administration

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our business, customers, property, or legal rights.

We do not sell customers' personal information for monetary compensation.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain customer and service information for as long as reasonably necessary to provide services, maintain business and service records, satisfy accounting or warranty requirements, resolve disputes, and comply with applicable legal obligations.

Your Choices and Rights

You may contact us to request that we correct or update personal information we maintain about you.

You may also request deletion of certain personal information, subject to information we may need or be permitted to retain for legitimate business, contractual, accounting, warranty, or legal purposes.

To make a privacy-related request, contact us using the information below.

Third-Party Services

Our website and business operations may use third-party services, including scheduling, customer-management, payment, communications, mapping, automation, or other technology providers.

Those providers may process information on our behalf in accordance with their own privacy practices and applicable agreements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When we update this policy, we may revise the effective date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how Wayfare Mobile RV Repair handles your information, contact us at:

Wayfare Mobile RV Repair
Address: 1640 Kreitler Valley Rd, Forest Hill, MD 21050
Phone: 443-987-5050
Email: brian@wayfaremobile.com

Privacy Policy